Returns & Exchanges
At URBN, we want you to love your purchase; if you are not entirely satisfied, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original, unused condition with all packaging and tags intact.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging and include the printed return slip provided by our portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing